Refunds and Return Policy

Last Updated: September 2, 2026

At Rottweiler Haven Pups, we want every puppy placement to be a positive experience for both the puppy and their new family. Because puppies are living animals and reservations may prevent us from offering a puppy to another family, we have established the following refund and cancellation policy.

Puppy Deposits & Reservations

A deposit or reservation payment is used to reserve a specific puppy or secure a place in the puppy selection process.

Before making a payment, customers will be provided with the applicable deposit amount and the terms governing whether the payment is refundable or transferable.

Unless otherwise stated in the written purchase agreement, reservation deposits are non-refundable once a puppy has been reserved for the buyer.

The deposit will be applied toward the agreed purchase price of the puppy when applicable.

Buyer Cancellation

If a buyer changes their mind, decides they are no longer able to take the puppy, or otherwise chooses not to complete the purchase, the reservation deposit may be forfeited in accordance with the signed purchase agreement.

Where permitted by the applicable agreement and law, a deposit may be transferred to another available puppy or future litter at our discretion.

If Rottweiler Haven Pups Cannot Provide the Reserved Puppy

If we are unable to provide the specific puppy that has been reserved due to circumstances on our side, we will work with the buyer to determine an appropriate solution.

Depending on the circumstances, this may include:

• Transferring the reservation to another available puppy

• Transferring the reservation to a future litter

• Providing a refund when required under the applicable purchase agreement

Health-Related Circumstances

If a puppy develops a significant health condition before delivery that prevents the sale from proceeding, the situation will be handled according to our Health Guarantee and written purchase agreement.

Any health-related refund or replacement arrangements must follow the terms and conditions of the applicable health guarantee.

After Delivery or Pickup

Because puppies are living animals, we do not treat them like ordinary retail merchandise and therefore do not offer routine returns simply because a buyer changes their mind after receiving the puppy.

If an owner can no longer care for their Rottweiler, we encourage them to contact us. Where possible, we may help discuss responsible rehoming options.

Refund Processing

When a refund is approved, it will generally be returned using the original payment method when reasonably possible.

Processing times may vary depending on the payment provider or financial institution.

Important

This website policy is a general summary. The signed Puppy Purchase Agreement and Health Guarantee provided to the buyer contain the specific terms applicable to that puppy purchase.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

Questions About Refunds or Cancellations?

If you have questions about our refund, cancellation, or reservation policies, please contact us before making a payment.

Rottweiler Haven Pups
Email: contact@rottweilerhavenpups.com
Website: rottweilerhavenpups.com

We encourage every prospective buyer to review all purchase, payment, delivery, and health-guarantee terms carefully before reserving a puppy.